Privacy Policy

Orit’s Tea & Spice respects your privacy and is committed to protecting the personal information you provide when you visit our website, place an order, contact us, subscribe to updates, or request a private blend.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and how you can contact us about your personal information.

When you use our online shop or contact us, we may collect personal information such as:

• Your name
• Email address
• Phone number
• Billing address
• Delivery address
• Order details
• Payment confirmation details
• Messages or enquiries you send us
• Private blend preferences or custom order details
• Mailing list subscription details

We may also collect general website information, such as browser type, device type, pages you visited on our site, shopping activity, and general website usage, through cookies, analytics tools, or our website platform.

We collect information when you:

• Place an order through our online shop
• Contact us through our website, email, phone, or social media
• Subscribe to our mailing list
• Request a private tea or spice blend
• Enter a promotion, giveaway, or customer survey
• Interact with our website or online shop.

We use your information to:

• Process and fulfil orders
• Arrange delivery or pickup
• Send order confirmations and updates
• Respond to enquiries
• Prepare quotes or private blend recommendations
• Manage customer service requests
• Improve our products, website, and online shopping experience
• Send marketing emails, unless requested to unsubscribe by email. 
• Keep business, tax, accounting, and order records
• Meet legal, safety, or regulatory requirements

If you request a private blend, we may collect information about your flavour preferences, preferred ingredients, gifting purpose, event needs, business requirements, or dietary considerations.

If you choose to tell us about allergies, sensitivities, health concerns, pregnancy, medication, or dietary needs, we will use that information only to respond to your enquiry or prepare your order. We do not provide medical advice, and customers should always check ingredients carefully and consult a qualified health professional before consuming any products.

Payments through our website may be processed by secure third-party payment providers. Orit’s Tea & Spice does not store credit card details unless this is managed securely by the payment platform or website provider.

Payment providers may collect and process your information according to their own privacy policies and terms.

If you subscribe to our mailing list, we may send you updates about new products, seasonal blends, small-batch releases, private blend options, offers, and shop news.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly by email or the contact us option.

We do not sell or pass on your personal information.

We may share your information only when necessary with trusted service providers, including:

• Post Office, Delivery and courier services
• Payment processors
• Website and online shop platforms
• Email marketing platforms
• IT and website support providers
• Accountants, book-keepers, or business advisers
• Government, legal, or regulatory authorities, where required by law

We only provide the information needed for these services to be completed.

Our website may use cookies and analytics tools to help the online shop work properly, remember shopping cart activity, improve website performance, understand customer behaviour, and support marketing activity.

You can adjust your cookie settings through your internet browser. 

Note: Some website features may not work properly if cookies are disabled.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, interference, modification, or disclosure.

This may include secure website systems, password protection, restricted access, secure payment providers, and trusted website platforms.

However, no online system is completely secure, and customers use our website at their own risk.

We keep personal information only for as long as reasonably needed for the purpose it was collected, including order fulfilment, customer service, tax records, legal requirements, Marketing and business record keeping.

When information is no longer needed, we will take reasonable steps to securely delete, destroy, or de-identify it.

You can re-engage after deletion if you wish to comeback.

You may contact us to request access to the personal information we hold about you.

You may also ask us to correct your information if it is inaccurate, incomplete, or out of date.

To make a request, please contact us using the contact us section.

Some of our website, payment, email, analytics, or business service providers may store or process information outside Australia.

Where this occurs, we take reasonable steps to work with reputable service providers that protect personal information appropriately.

We currently do not ship outside of Australia. 

Our online shop is intended for use by adults. We do not knowingly collect personal information from children without the consent of a parent or guardian.

The site is safe, but when in doubt or if you know of a breach, please inform us ASAP.

Our website may contain links to other websites, social media pages, payment providers, or third-party platforms.

We are not responsible for the privacy practices, content, or security of external websites. Customers should review the privacy policies of those websites before providing personal information.

We do not send our clients to other websites and if there is an issue please let us know ASAP.

If we become aware of a data breach involving personal information, we will take reasonable steps to investigate and respond. Where required by law, we will notify affected individuals and relevant authorities.

We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated date.

By continuing to use our website or online shop, you accept the current version of this Privacy Policy.

For privacy questions, access or correction requests, mailing list enquiries, or concerns about your personal information, please contact us via the contact us section.

Thank you :) Orit’s Tea & Spice